Cancellation, Return & Refund Policy

Applicability

By using Navesaa’s website (“Website”) and/or placing an order for our skincare products, you agree to follow the terms stated in this Cancellation, Return & Refund Policy. If you do not agree with these terms, please refrain from making a purchase.
We may update this policy from time to time. Whenever you use the Website, please review the latest version to ensure you understand the applicable terms.At Navesaa, we aim to offer a smooth and trustworthy shopping experience. However, occasional issues may occur during transit. To help us resolve concerns quickly and fairly, an unboxing video is mandatory for all complaints. All issues must be reported within 48 hours of delivery.

 

Unboxing Video Guidelines

Before Accepting the Package

  1. Inspect the outer package for any signs of damage or tampering.

  2. If the package appears tampered with:

    • Take a clear photo of the package.
    • Do NOT accept delivery.
    • Inform us immediately on WhatsApp (+91 8720010034) or email (navesaaskincare@gmail.com) along with your order ID.
    • This must be reported within 48 hours of the delivery attempt.

 

 


Steps for Recording the Unboxing Video

  1. Prepare the Setup
    Ensure proper lighting and place your phone in a stable position showing the entire package.

  2. Show the Shipping Label
    Clearly record the label, ensuring the tracking number, name, and address are readable.

  3. Record the Package from All Sides
    Show that it is sealed and untampered.

  4. Open the Package on Camera
    The video must be continuous with no cuts. Show the process of breaking the seal.

  5. Show All Contents Clearly
    Display each product, quantity, and internal packaging.

  6. If an Issue Exists:

    • Damaged Product: Show a close-up of the damaged portion.

    • Missing Item: Show all received products clearly.

    • Incorrect Product: Display the wrong product alongside the shipping label.

  7. End the Video once everything is shown clearly.

 

 

Cancellation Policy

  • Orders can be cancelled only before they are shipped.

  • Once shipped, cancellation requests will not be accepted.

  • Refunds for cancelled orders (pre-shipping only) will be processed to the original payment source within 5–7 business days.

  • If a discount code or voucher was used in a cancelled order, it will be considered consumed and cannot be reused.

To cancel an order (before dispatch), contact our Customer Care team via WhatsApp / Call: +91 8720010034or email: navesaaskincare@gmail.com

 

Return & Replacement Policy

Returns/replacements are accepted only for orders placed directly on our Website.

Important

Please do not accept a delivery if the outer seal appears tampered. Accepting such a package voids eligibility for any claims related to:

  • Physical damage

  • Missing items

  • Wrong product

  • Manufacturing defects

Eligible Cases for Replacement / Store Credit

(Subject to successful verification by our team)

  • Wrong product delivered (only if unopened and unused)

  • Damaged product(s)

  • Quality concerns

  • Missing product(s)

  • Expired product(s)

You must report the issue within 48 hours of delivery. Requests raised after this window will not be accepted.



Not Eligible for Return / Replacement

  • Product received in damaged condition due to customer handling

  • Product opened, used, tested, or altered

  • Missing original packaging (labels, mono cartons, tags, freebies, etc.)

  • Tampered serial number or barcode

  • Return request raised after:

    • 48 hours for damaged/missing/wrong items

    • 7 days for other eligible concerns

Replacement depends on stock availability. If unavailable, store credit or a refund will be issued.Refunds take 5–7 business days after initiation. Additional time may be required depending on your bank or payment provider.Certain sales or promotional campaigns may have separate return/refund rules.Navesaa reserves the right to cancel orders at its discretion.

 

Refund Policy

Refunds are applicable in these situations:

  • If the order is not delivered within 30 days of placing it.

  • If your location is unserviceable by our logistics partners.

All refunds will be issued to the original payment source within 5–7 business days post-initiation.